Library items tagged: support

IP Addresses

Iain Emsley
Thursday, July 5, 2012 - 08:50
IP
manual
support
Every organisation that wishes to send and receive e-mail, or gain access to the Internet, needs a globally unique address, known as an IP address. These addresses are numeric and uniquely identify one network interface on a computer. Each address is written as four fields, separated by dots, and each field can be a number ranging from 0 to 255, e.g. 193.63.117.225.
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Domain Name System (DNS)

Iain Emsley
Thursday, July 5, 2012 - 08:03
support
manual
DNS
The Domain Name System (DNS) allows a computer presented with a textual name to convert or map it to the numeric IP address of another computer with which it needs to communicate, say to fetch a web page or deliver an e-mail. The process is called DNS resolution.
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Connecting to Janet

Iain Emsley
Wednesday, July 4, 2012 - 17:53
connections
manual
support
Primary Connections
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Fault Reporting

Iain Emsley
Wednesday, July 4, 2012 - 17:30
manual
support
Janet operates a fault reporting process to deal with all problems at both a network and a site level, as quickly and efficiently as possible. However, this process can only work if all Janet-connected organisations are familiar with the correct reporting routes. Reporting Problems
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Janet Support Manual

Iain Emsley
Wednesday, July 4, 2012 - 15:28
manual
support
There are many sources of information about Janet, but it can take time to access specific details. This manual has been produced to place all essential material in one document. It is aimed at systems administrators and technical contacts at Janet sites. It is designed to work on a number of different levels and contains both non-technical and technical details.
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Commonly experienced problems

Anonymous
Wednesday, November 16, 2011 - 14:35
eduroam
support
problems
Unable to associate with wireless eduroam network
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Support for end users

Anonymous
Wednesday, November 16, 2011 - 14:33
eduroam
support
End-users (from organisations which have operational eduroam services) who plan to visit eduroam sites should consult their Home organisation IT Support departments regarding setup of laptops/mobile devices prior to travelling to sites offering eduroam Visited services. Instructions and documentation should be available on the Home organisations' web pages. Users will also be verify the format of their eduroam username (of particular relevence if there is any sub-domain content of the realm name).
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Where can I get help / troubleshooting

Anonymous
Wednesday, November 16, 2011 - 14:31
eduroam
help
support
troubleshooting
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Quick Guide

Iain Emsley
Monday, September 26, 2011 - 15:03
Videoconference
booking service
guide
support
launch
The Booking Service provides a web-based user interface for users to booking or launching a Janet videoconference. The interface also allows administrators to manage their videoconferences before they happen and live, while they are happening. There is also an online help facility to guide users through each step of using the service. This factsheet provides a summary of how to register for the new service, the three-step procedure for booking a conference and where to find further information.
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