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Library items tagged: managed router service

Anonymous
For all enquiries, including applications to join the Janet Managed Router Service, please contact the Janet Service Desk on 0300 300 2212 or service@ja.net.
Anonymous
You may opt out of the Janet Managed Router Service by contacting the Janet Service Desk by email. Please note verbal requests will not be accepted, and the MRS will continue as usual until advised in writing. Your service will cease from the date Janet confirms removal from the service, or where applicable, the date agreed by both parties. Once the request has been received the managing agent will be in contact with the nominated contact at the site to provide the router access details.
Anonymous
If you require the Managed Router Service as part of your new connection or as part of a connection upgrade the service requirement will be included in the contractual documentation provided at the start of this process. This is counted as your written confirmation for joining or opting out of the Janet Managed Router Service.
Anonymous
The normal fault reporting procedure for a Janet connection should be followed as outlined in the fault reporting letter sent to the customer after the circuit has been delivered. Normal diagnosis of the fault by the managing agent will determine the nature of the fault and appropriate arrangements for repair will be made.
Anonymous
Software upgrades for servicer customers will be funded by Janet up to the standard software and feature sets as provided by their specified router. Customers can request software upgrades by contacting the Janet Service Desk. Additional feature sets above those provided as standard with their specified router will be chargeable to the customer, unless a funding body is meeting this additional cost. 
Anonymous
When a customer requests a connection bandwidth upgrade, unless paid for by a centrally funded programme, the upgrade will be funded by the individual customer. The customer will be expected to meet the costs of the upgrade, and if required, the full costs of a new site router or if upgrading an existing router any additional equipment that may be required.
Anonymous
Routers are normally provided with the standard operating system supplied by the manufacturer. Additional feature sets can be supplied on request. Customers requiring additional feature sets above the standard for the particular router supplied may be charged for software upgrades at cost, unless a funding body is meeting this additional cost. Customers should specify their requirements at the initial contact stage.
Anonymous
The Managed Router Service can be offered on customer-owned routing equipment, subject to agreement of the the Janet Network Engineering Group.  In this situation router maintenance will not be covered by the Janet maintenance contract and the customer will be responsible for maintaining the router.    Customers should be aware that once Janet take on the management of the routing equipment the site will no longer have access to make any configuration changes.
Anonymous
The Jisc Managed Router Service (MRS) is available, without charge, for an eligible, funded, organisation’s primary Janet IP connection of up to the bandwidth allowed for within the funding. A charge for MRS applies to the following classes of Janet IP connections:
Anonymous
All Janet customers are eligible for the service; however it is aimed primarily at FE bodies and may not be suitable for all HEIs. The routers provided can support bandwidths of up to 10Gbit/s and router configuration changes provided by the service are limited to 5 per year. HEIs should look at their requirements carefully before opting for the MRS to ensure it is suitable.