eduroam IT Support Staff Troubleshooting Flowchart

This document is a troubleshooting flowchart to help IT Support staff solve user connection and authentication problems. This is not a step-by-step guide to the setup of all available supplicants: instead the aim is to point support staff towards common user-centred issues and to guide staff in troubleshooting their eduroam infrastructure to resolve difficulties for both own organisation users when roaming and visitors to the organisation. eduroam IT Support Staff Troubleshooting Flowchart pdf (best printed at A3 size).