Vscene desktop connection troubleshooting

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This page is updated regularly

Current browser plugin version

***New plugin to support Chrome being tested - we hope to release in February***

Supported browsers:

IE11, Safari, Opera, Firefox

Issues by browser:

Google Chrome

Currently not supported by plugin.


How to find Vidyo Logs

1. MS Windows


2. Apple MAC

Open finder, choose “GO” on the menu bar, then “Go to folder” then paste in ~/Library/Logs/VidyoWeb. It will open the directory with logs.
Alternatively for those used to Linux, open up Terminal and type “cd ~/Library/Logs/VidyoWeb” to get to the right directory.


Last update pb 04/02/16