Last updated: 
2 weeks 2 days ago
Group Manager
Welcome to the Janet group for customers in the Southeast, including Oxfordshire, Buckinghamshire, Berkshire, Hampshire, Surrey, Sussex and Kent.  It is intended to provide region specific information to Janet customers, including localised news and events.

Janet South - Reporting service faults

4 February 2014 at 1:46pm

Until a replacement network infrastructure is procured and deployed by Janet, day-to-day operation of the IP network will remain with Alcatel-Lucent. You should continue to report faults to the Alcatel-Lucent service desk on Tel: 01793 775 630 or email If you received a post-transition letter from Janet, please note that the Alcatel-Lucent service desk email address included in the letter must be typed into  email address box.

If you wish to escalate a problem or if you have a complaint about any aspect of your service, you should contact the Janet Service Desk on Tel: 0300 300 2212 or send an email to